Testimonials & Reviews Leave Review

There is nothing better than receiving sincere thanks from my clients for a job well done. Some of my clients have shared their thoughts with you below.

Rachel went above and beyond my expectations and really delivered a property that I hope to love for years to come. She was also flexible and intuitive with my schedule or what I might want to see. I was super impressed by how communicative she was, I knew that I could always call or email her and she'd have a response for me in no time. Even when I didn't have a specific question or know what to ask, she sent regular helpful emails. As a first-time homebuyer, she filled in a lot of blanks which made me feel understood and supported through the entire process. She really helped me set my expectations without making me feel like I was settling. Would definitely work with her again!

Rachel helped my wife and I find the perfect home for us! She was so much more than we expected from a real estate agent! It was our first home purchase and she walked us through EVERY step without any complaint. She went way above and beyond what we could have hoped for. She was available for questions at any time and was very prompt in getting answers if she didn't know them. Believe me when I say we asked A TON of questions! If you are looking for a real estate agent who is knowledgeable, friendly and professional, then you need to call Rachel today!

I highly recommend Rachel to be your realtor. She has been so helpful not only during our house hunt, but also helped guide us during the purchase and getting settled into our new home (which we love!). She knew the Naperville area very well and made sure that we never missed out on a house that matched our requirements. I was intimidated before we started since this was our first home purchase but Rachel made it an easy and fun process and now we are so happy!

My experience with Rachel Ruffin was more than 5 star. She listed and sold for me three 2-4 unit multifamily buildings that I was selling around the same time. From the very beginning she paid attention to and promptly addressed every detail of my sales process. Experienced investors know that there are many things that can slow or keep a deal from closing, and Rachel went above and beyond to handle each of those things as they came up. She coordinated with agents, buyers, property management, underwriters and attorneys to make sure they did their part when called upon, especially if they were slowing down the deal. She also had an excellent knowledge of my market area and understood exactly where to price my properties to attract the best offers. She was always super professional and honest about my situation even if it wasn't what I wanted to here. Rachel showed me that a great realtor can make the difference between a great sales experience and no sale at all. Everyone that's looking to close a sales deal with the best results and the least hassle needs a Rachel Ruffin on their team!

This was my first time buying a home, and Rachel made it the most positive experience - I would highly recommend contacting Rachel for selling/buying needs as she is patient, hard-working, and very knowledgable about the real estate market. I contacted her at all hours of the day (weekends included) and she was always so kind and willing to answer my questions. We saw over 15 places and she was very honest about all the positive and negative aspects to consider about the property and helped me to come up with a reasonable bid. Most notably, I am grateful to her in talking me out of making a ridiculously high bid on a property that wasn't worth the price - at the time, I was emotionally drained from having lost so many places by not bidding high enough, but she always helped me to stay grounded and rational. As a first time buyer, I was so grateful she guided me through the whole process and informed me of everything that needed to be done, helping me to coordinate between my lawyer and lender and the sellers even if it wasn't necessarily something she needed to do. Going into this process I was very defensive with all real estate agents I spoke with as I was unfamiliar with all the industry terminology and "market trends" but working with Rachel has helped me to really break through that barrier. I fully trust Rachel because she really cared for me to make the best decision for me and my family (considering our budget and needs) and because she had such in-depth knowledge of the industry and extensive experience of how to maneuver through different situations that came up. Real estate is not easy by any means, but I will always recommend Rachel to others in Chicago and try to use Rachel for all my real estate needs in the future because that trust between buyer/seller and agent is not easy to come by. Highly, highly recommend.

Rachel was very helpful because I am a first time buyer and very new to the process, she is very knowledgeable and professional. I really don't think I could have done better.

I never write reviews online but for Rachel I am writing my first online review. Rachel is the one! Don't even waste your time comparing agents! Rachel is the one to go to! Rachel is very knowledgeable and helpful! My husband and I are first time home buyers and the house-buying process couldn't be more smooth! We are so glad that we had Rachel as our agent. She is the type of agent who has your best interest at heart. We will definitely be using Rachel again when we upgrade our house in the future!

Rachel is thorough, professional and is amazing at assessing a property and pricing it competitively. If you want to get your home sold hire Rachel! If you want to buy a home, hire Rachel! She scours the marketplace to find you what's best for what you want! She's a pleasure to work with and goes above and beyond with customer service and experience!

My experience with Rachel was great. She was professional and pleasant the entire time, she met all of my needs when it came to real estate. She also has great resources and a team of professionals to help with the homebuying process. She made my first purchase smooth all the way to the end. I highly recommend her when it comes to your real estate needs. I will definitely use her and her contacts in the future.

Rachel was extremely helpful in our search of finding our perfect first home! She was always tentative to us, and was always there to pick up calls and provide answered to every question we had along the way. We highly recommend using Rachel for your future home search!