First let me say the only reason I rated Rachel average on local knowledge is b/c we did most of this work with a different realtor before we switched to Rachel. Rachel was great every step of the way. She kept in contact with my husband and I on a weekly basis and more if there was a need, including weekends to provide us immediate updates. Rachel always managed to work us into her schedule no matter day or time. She was honest and straight forward but at no time did we feel pressured into anything. She was extremely knowledgeable and helpful with the home buying process. We were first time home buyers so this was new to us and we had a lot of questions. Rachel was very patient and always made time for us. In addition if we had a question/request that she had to follow up on she was very prompt in doing so. Our home buying process was smooth and pleasant and I attribute a lot of the reason to Rachel's responsiveness. We felt that she truly cared about us and this process. She definitely went above and beyond to make sure my husband and I were satisfied. Rachel comes with our highest recommendation!